Frequently Asked Questions

FAQs

I'm having problems with an order, what do I do?

I'm sorry to hear that you're experiencing issues with your order. Please reach out to us at support@necronomiwear.com with your order details and a description of the problem. Our team is dedicated to resolving any concerns swiftly and ensuring your satisfaction. Your trust in Necronomiwear is of utmost importance to us, and we're here to assist you every step of the way.

How do Shipping & Delivery work?

Production typically takes 24 to 48 hours. After that, delivery usually takes around two weeks, though this can vary based on order size, product weight, and shipping location. For the most accurate estimate, please refer to the checkout page.

Can I get a refund?

We deeply value the satisfaction of our customers. As stated in our Refund Policy, we gladly offer refunds for orders that are misprinted or incorrect. However, please note that we can't provide refunds or exchanges for items that are the wrong size. We urge our customers to double-check their measurements against the size charts provided on our product pages to ensure the perfect fit. If you have any concerns regarding a purchase, please reach out to us at support@necronomiwear.com, and we'll do our best to assist you.

Why am I being charged a tax?

In our efforts to provide the best service to our customers worldwide, we adhere to various international regulations and standards. This includes the collection of sales taxes based on regional laws. Every purchase is accompanied by a clear breakdown of any applicable taxes on the checkout page, ensuring you know exactly what you're paying for. Remember, any applied discounts can alter the final taxable amount.

How do I care for printed clothes?

For the best care of your purchase, we kindly suggest referring to the label for specific instructions. To ensure the longevity of the print and maintain the integrity of your item, here are some general guidelines:

  • Consider washing with cold water (around 30°c).
  • It's preferable to avoid long washes and high spin cycles.
  • Hang-drying is recommended over using a tumble dryer.
  • For optimal results, wash the item inside-out and with similar colours.
  • Bleach or other strong chemicals are best avoided.
  • If ironing, please steer clear of the printed area.

Are your designs licensed?

All of Howard Phillips Lovecraft's literary works are in the public domain, which means specific licenses aren't required for their use. While many of our designs draw inspiration from the rich tableau of tabletop role-playing games connected to Lovecraft's universe, it's essential to note that we operate independently and are not directly affiliated with any particular game producers.

Every design showcased in our collection stems from a medley of tools, services, and creative packs, reflecting original artistic interpretations. We uphold a strict principle of integrity; at no point do we appropriate designs from other creators.

Should you have any reservations or seek clarity, please reach out to us at support@necronomiwear.com. Our dedicated legal team is always on standby to address your questions and ensure your peace of mind.

I like your designs, and I want to cooperate!

Thank you for your interest in collaborating with us! We're always open to exploring new partnerships and creative ventures. Please send us an email at Support@necronomiwear.com with a brief description of your ideas and how you envision our cooperation. We'll review it and get back to you as soon as possible. We're excited to hear from you!

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